Terms and Conditions of Use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ACCESSING OR USING THIS PLATFORM. BY REGISTERING, SUBSCRIBING, ENROLLING IN ANY PROGRAMME, ORDERING ANY SERVICE, OR OTHERWISE USING THE PLATFORM, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE WITH ANY PART OF THESE TERMS, PLEASE DO NOT USE THIS PLATFORM.

1. DEFINITIONS

In these Terms and Conditions, unless the context otherwise requires, the following expressions shall have the meanings ascribed to them:

“Platform” means the website, landing pages, and all related digital infrastructure, tools, and services operated under the name WE CRAWL WEB, accessible at www.wecrawlweb.com and any sub-domains or associated applications thereof.

“Operator” or “We” or “Us” or “Our” means [Full Legal Name of Individual / Entity], [a sole proprietor / an individual trading as / a company incorporated under the Companies Act, 2013], operating and running the Platform and being the creator, owner, and/or publisher of the Content and the provider of the Services made available thereon.

“User” or “You” or “Your” means any individual or entity who registers on the Platform, submits an enquiry or audit request, pays the applicable fee, or obtains access to any Service, Programme, or Content.

“Services” means the digital PR, media outreach, content creation and distribution, visibility and growth audit, advisory, and related services offered by the Operator through the Platform, as described on the Platform or in the applicable Order.

“Programme” means a defined community, membership, training programme, workshop, or unit of Content offered by the Operator and made available to Users upon enrolment and payment of the applicable fee, where a fee applies.

“Content” means all audio-visual material, video lessons, live or recorded sessions, presentations, text, images, templates, playbooks, reports, audits, downloadable resources, assignments, and any other material created, produced, uploaded, streamed, or otherwise made available by the Operator through the Platform.

“Deliverables” means any article, press release, pitch, bio, profile, report, or other work product prepared by the Operator for a User as part of the Services.

“Third-Party Publication” means any news outlet, media house, publisher, aggregator, search engine, AI or social media platform, directory, or other third-party channel that is not owned or controlled by the Operator and to which any Deliverable, pitch, or mention may be submitted, on which it may be published, or through which it may be surfaced.

“Order” means the checkout page, written proposal, invoice, or order confirmation that sets out the scope, Deliverables, timelines, and fees for a Service or Programme.

“Subscription” means a recurring or one-time fee-based arrangement pursuant to which a User gains access to one or more Programmes, Services, or the Content library of the Platform, as specified at the time of purchase.

“Enrolment” means the act of a User paying the applicable fee and gaining access to a specific Programme, Service, or Subscription plan.

“Payment Gateway” means the third-party payment processing service(s) integrated into the Platform through which fees are collected from Users.

“Applicable Laws” means all statutes, rules, regulations, notifications, guidelines, orders, circulars, and judicial or quasi-judicial pronouncements in force in India, as amended or re-enacted from time to time.

“Prohibited Conduct” has the meaning assigned to it under Clause 10 of these Terms.

“Termination for Cause” means the cancellation or revocation of a User’s access to any Service, Programme, Subscription, or the Platform as a whole, by the Operator, on account of a violation of these Terms, Prohibited Conduct, or any breach of Applicable Laws, as further detailed in Clause 11.

2. NATURE OF THE PLATFORM AND DIRECT SERVICE RELATIONSHIP

2.1The Platform is a direct-to-customer digital PR, visibility, and community platform owned, operated, and managed solely by the Operator, who is also the creator, owner, and/or publisher of the Content and the provider of the Services.

2.2The Platform does not function as a marketplace, aggregator, or intermediary connecting third-party service providers or publishers with Users. The Services and Content are provided by or on behalf of the Operator, under the Operator’s sole responsibility.

2.3The relationship between the Operator and the User is a direct contractual relationship governed by these Terms.

2.4By enrolling in a Programme, ordering a Service, or subscribing to the Platform, the User enters into a direct contract with the Operator for the provision of the Services, Content, and related services.

2.5Third-Party Publications are independent of the Operator. They are not parties to these Terms and do not become agents or partners of the Operator merely because a pitch, mention, placement, or listing is made on or through them. Each Third-Party Publication exercises its own independent editorial and platform discretion.

3. ACCEPTANCE OF TERMS

3.1These Terms and Conditions constitute a legally binding agreement between You (the User) and the Operator. By accessing the Platform, completing the registration process, purchasing a Subscription, ordering a Service, or enrolling in any Programme, You confirm and represent that:

• You have read, understood, and accepted these Terms and Conditions in their entirety;
• You are at least 18 (eighteen) years of age, or if below 18, that You have obtained the prior written consent of Your parent or legal guardian, who shall be bound by these Terms on Your behalf;
• You are legally competent to enter into a binding contract under the Indian Contract Act, 1872; and
• You agree to abide by these Terms and all Applicable Laws at all times while using the Platform.

3.2If You are registering on behalf of a corporate entity, institution, or other legal person, You represent that You have the authority to bind that entity to these Terms, and references to “You” shall include such entity.

3.3The Operator reserves the right to amend, revise, or update these Terms at any time by posting the revised version on the Platform along with the revised effective date. Your continued use of the Platform following the posting of revised Terms shall constitute Your unconditional acceptance of such revised Terms. It is Your responsibility to review these Terms periodically.

4. DESCRIPTION OF SERVICES

4.1The Operator, through the Platform, provides the following directly to Users, as applicable to the Service, Programme, or Order chosen:

• Digital PR and media visibility Services, such as pitching, drafting, and preparing articles, press releases, and profiles, and supporting their submission, publication, or distribution to Third-Party Publications;
• Visibility and growth audits, strategy sessions, and advisory services;
• Access to the community, Programmes, live or recorded sessions, Q&A interactions, and direct communication between the Operator and Users through Platform-supported features;
• Downloadable templates, resources, and ancillary content as made available by the Operator;
• Progress or performance updates, reports, and certificates of completion (where offered);
• Processing of enrolment, subscription, and order payments through the integrated Payment Gateway; and
• Customer support and grievance redressal services as set out herein.

4.2The Operator reserves the right, at its sole discretion, to add, modify, suspend, or discontinue any Service, Programme, feature, or Content at any time, with reasonable prior notice where practicable. The Operator shall not be liable for any inconvenience, loss, or damage arising from such modification or discontinuation, save as required under Applicable Laws.

4.3The Services, Programmes, and Content are provided for the User’s own personal brand or business use. Reselling, white-labelling, or using them for the benefit of third parties requires the Operator’s prior written consent. Use by multiple individuals within a corporate or institutional User requires a separate written agreement with the Operator.

5. ACCOUNT REGISTRATION, ELIGIBILITY AND USER MATERIALS

5.1To enrol in a Programme, order a Service, or access Content, Users must register an account on the Platform by providing accurate, current, and complete information, including their name, a valid email address, and a secure password.

5.2You are solely responsible for maintaining the confidentiality of Your account login credentials and for all activities conducted under Your account. You agree to notify the Operator immediately at [support@wecrawlweb.com] of any unauthorised access to or use of Your account.

5.3The Operator reserves the right to refuse, suspend, or terminate registration of any person or entity at its sole and absolute discretion, without any obligation to provide reasons.

5.4Each User is permitted to maintain only one active account. The creation of multiple accounts for the purpose of circumventing restrictions, exploiting promotions, or misrepresenting identity shall constitute grounds for immediate Termination for Cause without refund.

5.5The Operator may, in compliance with Applicable Laws including the Prevention of Money Laundering Act, 2002, RBI guidelines and/or any other applicable law, require verification of identity or other Know-Your-Customer (KYC) information from Users prior to or during their use of the Platform.

5.6Where You provide information, claims, credentials, testimonials, images, logos, or other materials for use in the Services, You represent and warrant that they are accurate, lawful, and not misleading, that they do not infringe or violate the rights of any third party, and that You are authorised to provide them. The Operator may decline to use, pitch, or publish any material at its discretion, and You remain responsible for the accuracy of all information You supply.

6. FEES, SUBSCRIPTIONS AND PAYMENT

6.1 Fee Structure

The Operator shall determine and display all applicable fees for Services, Programme enrolments, and Subscription plans on the Platform or in the applicable Order prior to purchase. Fees may vary by Service, scope, Programme, Subscription tier, duration, or promotional offer. The Operator reserves the right to revise fees at any time, provided that a change in fee shall not retroactively affect an already-paid Subscription period or an accepted Order. Where a Service is offered on a custom basis, its scope, Deliverables, timelines, and fees will be set out in an Order, which forms part of these Terms and, in case of conflict, prevails for that Service.

6.2 Payment Processing

All payments are processed through a third-party Payment Gateway integrated into the Platform. By completing a transaction, You agree to the applicable terms and conditions of the Payment Gateway provider. The Operator does not store Your credit or debit card details. The Operator shall not be liable for any errors, delays, or failures on the part of the Payment Gateway.

6.3 Goods and Services Tax (GST)

All fees are exclusive of Goods and Services Tax unless explicitly stated otherwise. GST shall be levied and collected in accordance with the Central Goods and Services Tax Act, 2017, the Integrated Goods and Services Tax Act, 2017, and applicable State GST Acts. The applicable rate shall be displayed at checkout.

6.4 Auto-Renewal of Subscriptions

Subscription plans, unless designated as one-time or non-recurring, may be set to auto-renew at the end of each subscription period. By subscribing, You authorise the Operator to charge the then-applicable renewal fee to Your payment method on file. You may cancel auto-renewal at any time through Your account settings before the next renewal date, subject to the refund policy set out in Clause 7.

6.5 Failed Payments

If a payment fails, the Operator reserves the right to suspend or restrict Your access to the Platform, and to pause work on any Service, until the outstanding amount is successfully paid.

7. REFUND AND CANCELLATION POLICY

7.1 User-Initiated Cancellation

A User may cancel their Subscription at any time. Upon cancellation, access to the Programme and Content shall continue until the expiry of the then-current paid billing period. No refund shall be payable for the unexpired portion of the subscription period, except as provided herein.

7.2 Limited Refund Window for Programmes and Subscriptions

A User may apply for a refund within [7] days of the initial purchase of a Programme or Subscription, subject to the following conditions being cumulatively satisfied:

• The User has not accessed or consumed more than [20%] of the Programme content;
• The refund request is submitted through the official support channel at [support@wecrawlweb.com] or through the Platform’s grievance portal; and
• The User has not previously availed of a refund for the same or another Programme or Service within the same calendar year.

Refunds that are approved shall be processed within [5–10] business days to the original payment method, subject to the timelines of the Payment Gateway.

7.3 Fees for Services

[Because work on a Service begins promptly after the Order, fees for Services are non-refundable once work on the relevant Order has commenced, unless the Order states otherwise or Applicable Laws require a refund.]

7.4 No Refund on Termination for Cause

If the Operator cancels, suspends, or terminates a User’s access to any Service, Programme, Subscription, or the Platform on account of Termination for Cause, including but not limited to any violation of these Terms, Prohibited Conduct, or breach of Applicable Laws, no refund shall be payable to such User for any fees paid, whether in full or in part, and any remaining subscription or access period shall be immediately and irrevocably forfeited. This applies regardless of the User’s characterisation of or objection to the grounds for termination.

7.5 Operator-Initiated Cancellation Without Cause

If the Operator discontinues the Platform, or a specific Service or Programme, for reasons unrelated to any violation by the User, the Operator shall endeavour to provide a partial refund, at its sole discretion, to affected Users.

8. CONTENT OWNERSHIP, INTELLECTUAL PROPERTY, AND LICENCE

8.1 Ownership of Content

All Content available on the Platform is created, produced, and/or owned by the Operator. The Content, including without limitation all video recordings, scripts, presentations, templates, playbooks, reports, methodologies, illustrations, trademarks, logos (including the WE CRAWL WEB name and logo), and any derivative works, is the exclusive intellectual property of the Operator and is protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and other Applicable Laws. The Operator asserts and reserves all rights in and to the Content to the fullest extent permitted by law.

8.2 Platform Technology

No right, title, or interest in the Platform’s underlying technology, software code, user interface design, architecture or its domain name, brand name, trade marks, and trade names is transferred to any User by virtue of these Terms or any Enrolment.

8.3 Limited Licence to Users

Subject to payment of the applicable fees and compliance with these Terms, the Operator grants each User a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and view the Content strictly for their own personal or business purposes during the active period of their Subscription or Programme enrolment. This licence does not include any right to:

• Download, copy, store, or cache Content except as expressly and technically permitted by the Platform;
• Reproduce, redistribute, re-upload, transmit, broadcast, or otherwise make the Content available to any third party;
• Modify, adapt, translate, reverse-engineer, or create derivative works based on the Content;
• Use the Content to provide competing services, or to train, coach, or re-teach others for gain; or
• Remove, alter, or obscure any copyright notice, trademark, or proprietary legend on the Content.

8.4 Consequences of Infringement

Any unauthorised use of the Content shall constitute a serious breach of these Terms and an infringement of the Operator’s intellectual property rights. Such conduct shall entitle the Operator to immediately effect Termination for Cause without refund, in addition to pursuing all available civil and criminal remedies under the Copyright Act, 1957, the Information Technology Act, 2000, and other Applicable Laws.

8.5 User-Generated Contributions

To the extent the Platform allows Users to post comments, questions, or other contributions through interactive features, each User grants the Operator a non-exclusive, royalty-free, perpetual, worldwide licence to use, display, and moderate such contributions for the purposes of operating and improving the Platform. Users warrant that their contributions do not infringe any third-party rights and are not otherwise unlawful.

8.6 Deliverables

[Subject to full payment, and unless an Order states otherwise, the Operator grants the User a non-exclusive, perpetual, worldwide licence to use, publish, and share the Deliverables prepared specifically for the User for the User’s own promotional and business purposes. The Operator retains ownership of its templates, methods, tools, and pre-existing materials, and each Third-Party Publication retains all rights in content published on its own properties.]

9. PRIVACY AND PERSONAL DATA PROTECTION

9.1The Operator shall handle all personal data in compliance with:

• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011;
• The Digital Personal Data Protection Act, 2023, and the rules framed thereunder, as and when notified and brought into force; and
• Any other Applicable Laws relating to the protection, processing, and transfer of personal data.

9.2By registering on the Platform, Users consent to the collection and processing of their personal data for the purposes of account management, Enrolment, order and payment processing, delivery of Services and Programmes, analytics, legal compliance, and fraud prevention.

9.3The Operator shall not sell or transfer Users’ personal data to third parties for marketing or advertising purposes without explicit and informed consent. Personal data may be shared with Payment Gateway providers, cloud infrastructure providers, and competent government or law enforcement authorities as required by Applicable Laws.

9.4Users have the right to request access to, correction of, or deletion of their personal data, subject to the limitations and conditions prescribed under Applicable Laws, by writing to the Operator at [privacy@wecrawlweb.com].

9.5Information that You ask the Operator to include in Deliverables or pitches (such as Your name, bio, photographs, or business details) may be shared with and published by Third-Party Publications, and is thereafter governed by their own policies.

10. PROHIBITED CONDUCT

10.1Users shall not, under any circumstances, use the Platform, any Content, any Service, or any interactive feature thereof for any purpose that is unlawful, abusive, harmful, disruptive, or otherwise in violation of these Terms or Applicable Laws. The following conduct is expressly prohibited and each shall independently constitute “Prohibited Conduct”:

1. Harassment and Abuse: Engaging in any form of harassment, intimidation, bullying, threatening behaviour, stalking, or abuse directed at the Operator, Platform staff, other Users, or any third party, through any medium including the Platform’s interactive features, direct messages, email, or social media.
2. Hate Speech and Discriminatory Conduct: Posting, transmitting, or disseminating any content that promotes, incites, or glorifies hatred, violence, or discrimination against any individual or group on the basis of religion, race, caste, sex, gender, sexual orientation, disability, national origin, or any other protected characteristic.
3. Defamation and Malicious Communication: Publishing, transmitting, or communicating any defamatory, libellous, slanderous, or maliciously false statements about the Operator, the Platform, other Users, or any other person.
4. Intellectual Property Infringement: Downloading, recording (by any means including screen recording software or hardware), copying, reproducing, distributing, transmitting, re-uploading, publicly displaying, performing, publishing, adapting, or creating derivative works of any Content or Operator-owned material, in whole or in part, without the prior written consent of the Operator.
5. Unauthorised Account Sharing: Sharing, lending, selling, or otherwise providing account credentials or access to any third party who has not independently enrolled on the Platform; or using a single account from multiple devices simultaneously in a manner inconsistent with the Subscription terms.
6. Fraudulent Activity: Engaging in any fraudulent conduct in relation to the Platform, including misrepresentation of identity, raising chargebacks or payment disputes in bad faith, exploiting free trials, free audits, or refund policies dishonestly, or making false representations to the Operator.
7. Technical Disruption and Cyberattacks: Using bots, scrapers, crawlers, automated tools, or any form of cyberattack, hacking, phishing, or denial-of-service attack to disrupt, damage, gain unauthorised access to, or extract data from the Platform or any of its systems, in violation of the Information Technology Act, 2000.
8. Obscene and Sexually Explicit Material: Transmitting, uploading, posting, or otherwise circulating any sexually explicit, obscene, pornographic, or morally offensive content through any feature of the Platform.
9. Spam and Solicitation: Using the Platform’s communication or interactive features for unsolicited commercial messages, spam, chain letters, pyramid schemes, or any other form of mass unsolicited communication.
10. Impersonation: Impersonating the Operator, Platform staff, or any other person or entity, or falsely representing one’s affiliation with any person or entity.
11. Malware: Uploading, transmitting, or otherwise introducing any virus, worm, Trojan horse, spyware, ransomware, or other malicious code or software to the Platform.
12. Misleading or Unlawful Materials: Supplying, for use in any Service, Deliverable, or publication, any information, claims, credentials, testimonials, images, or other materials that are false, misleading, defamatory, infringing, or otherwise unlawful.
13. Any Other Abusive Conduct: Engaging in any other conduct that the Operator, in its reasonable judgement, considers to be abusive, harmful, disruptive, offensive, or contrary to the spirit of a productive and respectful community, whether or not such conduct is explicitly enumerated above.

10.2The Operator’s determination of whether any conduct constitutes Prohibited Conduct shall be final, binding, and not subject to challenge, save for any legal remedy available to the User under Applicable Laws.

11. SUSPENSION, CANCELLATION, AND TERMINATION

11.1 Operator’s Right to Terminate

The Operator reserves the sole, absolute, and unconditional right to suspend, restrict, cancel, or permanently terminate a User’s access to any Service, Programme, Subscription, or the Platform as a whole, at any time and without prior notice, in any of the following circumstances:

1. The User has engaged in or is reasonably suspected of engaging in any Prohibited Conduct as defined in Clause 10;
2. The User has violated any provision of these Terms or any Applicable Laws;
3. The User has engaged in any form of harassment, abuse, or threatening behaviour towards the Operator, Platform staff, or any other User, through any channel or medium, directly or indirectly;
4. The User has made defamatory, false, or maliciously misleading statements about the Operator, the Platform, or its Content, in any forum, medium, or platform;
5. The User has engaged in unauthorised recording, reproduction, distribution, or any other form of infringement of the Operator’s intellectual property rights;
6. The User has engaged in fraudulent conduct including bad-faith chargebacks, identity misrepresentation, or exploitation of refund or trial policies;
7. The User’s conduct, in the Operator’s reasonable assessment, poses or is likely to pose a risk of harm to the Operator, other Users, or any third party;
8. A court, tribunal, or competent governmental or regulatory authority has directed the suspension or termination of the User’s access; or
9. The Operator determines, in its sole and absolute discretion, that the continued presence of the User on the Platform is not in the best interests of the Platform community or the Operator’s operations.

11.2 Effect of Termination

Upon termination or suspension of a User’s account for any reason:

• All licences granted to the User under these Terms shall immediately cease;
• The User must immediately stop accessing the Platform and any Content;
• The Operator may delete the User’s account and associated data, subject to the data retention obligations under Applicable Laws; and
• The Operator reserves the right to permanently ban a User from re-registering on the Platform.

Provisions of these Terms that by their nature are intended to survive termination shall continue in full force and effect, including Clauses 8 (Content, Intellectual Property, and Licence), 9 (Privacy and Personal Data Protection), 12 (Disclaimers and Limitation of Liability), 15 (Governing Law and Dispute Resolution), and 16 (General Provisions).

12. DISCLAIMERS AND LIMITATION OF LIABILITY

12.1The Platform, the Services, and all Content are provided on an “as is” and “as available” basis. While the Operator endeavours to ensure accuracy and quality of all Services and Content, the Operator makes no representation or warranty, express or implied, regarding the completeness, accuracy, fitness for a particular purpose, or applicability of any Service or Content to any specific outcome or objective of the User.

12.2No guarantee of outcomes. The Operator performs the Services on a reasonable-efforts basis. Third-Party Publications and platforms act independently and have sole editorial and platform discretion. The Operator does not guarantee that any pitch, article, press release, profile, or mention will be accepted, published, indexed, retained, ranked, surfaced, or cited by any Third-Party Publication, search engine, or AI platform, or within any particular timeline, and a Third-Party Publication may edit, reject, delay, or remove content at any time without liability to the Operator.

12.3The Operator shall not be liable for:

• Any failure to achieve specific publicity, media coverage, ranking, traffic, search or AI visibility, audience, leads, sales, or other business, educational, professional, or personal outcomes as a result of using the Platform, the Services, or Content;
• Any interruption, downtime, error, or unavailability of the Platform due to technical failure, maintenance, or causes beyond the Operator’s personal and/or reasonable control;
• Any loss of data, loss of profits, loss of goodwill, or any indirect, incidental, special, consequential, or punitive damages arising from or in connection with Your use of the Platform; or
• Any act, error, or omission of a third-party Payment Gateway, Third-Party Publication, internet service provider, cloud hosting provider, or any other third party.

12.4The Operator’s total aggregate liability to any User for any claim arising under or in connection with these Terms shall not exceed the total fees paid by that User to the Operator in the 2 months immediately preceding the event giving rise to the claim.

13. LEGAL COMPLIANCE

13.1The Operator shall operate the Platform in compliance with all Applicable Laws relevant to the conduct of an online, direct-to-consumer digital PR, visibility, and community service.

13.2The Parties acknowledge that the legal and regulatory landscape governing online platforms and digital services is subject to continuous evolution. The Operator shall periodically review its compliance posture and update its policies, practices, and these Terms as may be necessary to reflect changes in Applicable Laws.

13.3Users are also independently required to comply with all Applicable Laws in their use of the Platform. Any violation of Applicable Laws by a User in connection with their use of the Platform shall constitute grounds for immediate Termination for Cause without refund.

13.4Where a Deliverable or placement is paid, sponsored, or promotional, the Operator and Third-Party Publications may label it in accordance with applicable advertising standards and publication policies, and the User shall not remove or obscure any such disclosure.

14. CONSUMER RIGHTS AND GRIEVANCE REDRESSAL

14.1The Operator acknowledges its obligations as a provider of e-commerce services under the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020. In accordance with these obligations:

• The Operator shall clearly and prominently display all material information relating to the Services, Programmes, fees, subscription terms, and refund policy before a User completes a purchase;
• The Operator shall not engage in unfair trade practices or misleading advertising;
• The Operator shall maintain a mechanism for Users to raise complaints and grievances; and
• The Operator shall designate a Grievance Officer, whose details are set out below.

14.2Grievance Officer:

14.3All complaints and grievances shall be acknowledged within 48 (forty-eight) hours of receipt and resolved within 30 (thirty) days, in accordance with the Consumer Protection Act, 2019.

15. GOVERNING LAW AND DISPUTE RESOLUTION

15.1These Terms and Conditions and any dispute, claim, or controversy arising out of or in connection with them, or their subject matter or formation (including non-contractual disputes), shall be governed by and construed exclusively in accordance with the laws of India.

15.2The parties shall make sincere efforts to resolve any dispute amicably through good-faith negotiation within 30 (thirty) days from the date on which either party notifies the other in writing of the existence of a dispute.

15.3If the dispute is not resolved through negotiation within the period specified in Clause 15.2, either party may refer the dispute to binding arbitration under the Arbitration and Conciliation Act, 1996, as amended. Any dispute arising out of or in connection with this contract, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Delhi International Arbitration Centre (“DIAC”) in accordance with the relevant DIAC rules and regulations for the time being in force, which regulations are deemed to be incorporated by reference in this clause. The parties shall mutually appoint a sole arbitrator to conduct the arbitration proceedings. The seat and venue for arbitration shall be New Delhi, India, and the language for arbitration shall be English. The award of the arbitrator shall be final and binding on both parties.

15.4Notwithstanding the arbitration clause above, either party may approach a court of competent jurisdiction for urgent interim or injunctive relief.

15.5Subject to the arbitration clause, the courts at [City], India shall have exclusive jurisdiction over any matter arising from or in connection with these Terms.

16. GENERAL PROVISIONS

16.1Entire Agreement. These Terms and Conditions, together with the Privacy Policy, any applicable Order, and any other policies expressly incorporated herein, constitute the entire agreement between You and the Operator with respect to the subject matter hereof, and supersede all prior negotiations, representations, warranties, understandings, and agreements between the parties.

16.2Severability. If any provision of these Terms is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable. The remainder of the Terms shall continue in full force and effect.

16.3Waiver. No failure or delay on the part of the Operator in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy. No single or partial exercise of any right shall preclude any further or other exercise of that or any other right.

16.4Assignment. The Operator may assign, novate, or transfer all or any of its rights and obligations under these Terms to any successor entity, acquirer, or affiliate without prior notice to Users. A User may not assign, transfer, or sub-licence any of their rights or obligations under these Terms without the prior written consent of the Operator.

16.5Force Majeure. The Operator shall not be in breach of these Terms or liable for any delay in performance or non-performance of any obligation resulting from events beyond its reasonable control, including acts of God, natural disasters, epidemics or pandemics, war, terrorist acts, strikes, governmental actions, power or internet outages, or failure of third-party service providers.

16.6Notices. All formal notices under these Terms to the Operator shall be sent to [legal@wecrawlweb.com] or to the Operator’s registered address. Notices to Users shall be sent to the registered email address provided at the time of account creation. Email notices shall be deemed received upon transmission confirmation.

16.7Relationship of Parties. Nothing in these Terms shall create or be construed as creating any partnership, joint venture, agency, employment, or franchise relationship between the Operator and any User.

16.8Language. These Terms are drafted in and shall be interpreted in the English language. In the event of any inconsistency between an English version and any translated version, the English version shall prevail.

16.9Electronic Contracts. These Terms constitute a valid and legally binding agreement under the Information Technology Act, 2000. The electronic acceptance of these Terms (including by clicking “I Agree” or by registering, subscribing, enrolling in any Programme, ordering any Service, or otherwise using the Platform) constitutes a valid and enforceable electronic signature and contract under the said Act and the Indian Contract Act, 1872.

17. CONTACT INFORMATION

For all queries, notices, or communications relating to these Terms and Conditions, please contact the Operator at: